Rental Policies Overview
A security deposit is required to reserve rental equipment. Rentals are given on a first come first serve basis.
Pricing and Availability
Rental rates listed are subject to change without notice, and are based on a 24 hour rental period. Extended rental rates are available upon request. Late returns are subject to additional charges. Customers will be charged for damaged or missing equipment.
Pick-up and Delivery
Rentals may be picked up and returned by customer. Delivery and pickup service is most commonly used and is available at competitive rates. Standard deliveries are made to single locations (such as the ground floor, loading dock, or garage) that are easily accessible to our delivery crew. Additional charges will be applied to labor intensive locations (high rise buildings, stairs, or significant distance from BPR vehicle). Standard deliveries take place Monday through Sunday, 9:00am to 5:00pm. After-hours, specific time and holiday deliveries are available for an additional fee; please call our office for a quote. If no representative of the customer is present to receive a delivery, BPR’s count will be treated as final. All equipment must be repacked, restacked, and ready for pickup in the same manner in which it was delivered unless arrangements have been made for BPR to setup and/or breakdown the rental equipment. There is a labor charge for setup and breakdown of equipment, unless it is a tent or dance floor rental; rates are available upon request.
Repacking and Cleaning
All glassware, china, and flatware must be free of food and liquids and returned in their original containers. Linens should be shaken off and left out to dry if necessary to prevent mildew and staining. Damp linens should not be stored in plastic bags under any circumstances. Furniture is sometimes delivered on dollies and secured with rope; these items should be returned with the furniture to avoid replacement costs.
All equipment is the customer’s responsibility from the time of delivery until the time of return. Additional fees apply for any damage, loss, misplacement, or breakage of any equipment, including storage boxes and containers. Missing items may be returned within one week to avoid being charged the full replacement cost, but will incur extended rental fees. Rental fees do not apply toward replacement charges.
Problems with your order
BPR strives to provide high quality customer service and equipment, but occasionally we make mistakes. If you discover missing, damaged, or incorrect equipment in your order, please call us as soon as possible: we may be able to correct the problem given enough notice, and you will avoid being charged in error. If our office is closed, you can leave a voicemail message or send us an e-mail and we will get back to you as soon as possible.